Terms and Conditions
WHEN YOUR SHIPMENT ARRIVES
Upon delivery, please check the shipping boxes thoroughly. This includes checking the outside surface of the boxes as well as the contents inside the boxes. If the boxes show evidence of rough handling or should they be punctured, crushed, dented, creased, torn, or wet, it is a MUST that this condition be noted on all copies of the delivery receipt when you sign for the shipment. Then inspect each part individually for damage. Should you suspect that the contents are damaged or if there are any visual shipping damages, it is important to document the damages in detail on the Delivery Receipt and have the delivery party co-sign the Delivery Receipt. If the driver is not present at the time of your inspection, please contact us immediately by calling 877-20-GREEN or send us a Service Ticket and we will assist you in obtaining a resolution. Unfortunately, we can only process requests of replacements within 14 days of your delivery.
If the shipment delivered to you is not in accordance with the number of cartons shown on the delivery receipt, have the delivering driver note the shortage on the delivery receipt when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.
PRODUCT DELIVERY INSTRUCTIONS
WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:
1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each Product item individually.
2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the product, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, "Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery." (The Consignee is the person receiving the shipment or "You" in this case).
3. In the event that your products were damaged during transit, we ask you to use your best judgment If you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write "PACKAGE DAMAGED" when you sign for delivery. This is VERY important. Then, please contact our customer service department. You can also notify us and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt "REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE." Then, please notify Wagle so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.
4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 45% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customers responsibility and not that of Wagle. Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed - No Exceptions. Any and all damage claims must be reported to Wagle within 72 hours of delivery. Wagle is not responsible for any damage not reported to Wagle within 72 hours of delivery - No Exception. At Wagle, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing Wagle, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.
DAMAGED SHIPMENTS
As much as we try our very best to prevent damages, there will inevitably be circumstances in which this may occur and we sincerely apologize in advance for any inconvenience this may cause you. We also greatly appreciate your help and support in helping us to remedy the issue.
In the event of a damaged shipment, please notify Wagle immediately either by phone (preferable) or by e-mail. If you contact us by phone we will provide you with step-by-step instructions as to what to do. If you contact us during the actual delivery, we will also be able to give you exact instructions during the delivery process. Any and all damage claims must be reported to Wagle within 72 hours of delivery. If merchandise is damaged or defective, we will arrange repair or replace, at our discretion, any products which do not conform to the manufacturers specifications. Wagle is not responsible for any damage not reported to Wagle within 72 hours of delivery No Exception. At Wagle, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages and notifying us promptly, you are providing Wagle, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation. Products you ordered from us may be repaired in your home or may be sent for repair. Customer agrees to accept delivery appointment for any backorders, repairs or replacement product to complete the order process. No merchandise may be directly returned to Wagle, Inc. under any circumstances.
If merchandise is damaged or defective, we would like to help bring resolution very quickly. In order to accomplish this expeditiously, we need to know exactly what happened during the delivery and the exact condition of the outside of the boxes as well as the condition of the actual item(s) in the boxes. Thus, we will send you out an e-mail immediately asking you to please answer all of our questions, which will then provide us with the information we need to promptly either repair or replace the damaged product. For us to promptly process replacement product requests as well as repairs, we will need to see actual pictures of the damage. We greatly appreciate your help if you have a digital camera and can forward to us clear pictures showing the actual damage to the merchandise. When taking pictures, we would greatly appreciate your help in clearly showing the condition of the boxes as well as the actual merchandise. In the event you do not have a digital camera, please notify our staff and we will promptly send you out a camera, which you can use to take pictures and then send back to us so that we can have clear pictures of the damage. We will send out the camera to you along with a postage paid envelope, which you can use to send back to us. Upon receiving the images, we will promptly have either a replacement item(s) sent out to you or have a product medic sent out to your home to promptly repair the damage. We sincerely appreciate your help and support in this process, as we understand the inconvenience you will incur as a result of this. Thank you in advance for your cooperation!
CANCELLATION POLICY
As soon as you place your order, we begin the procurement process with the product vendor. We are unable to cancel or change that order and Wagle, Inc. and you, our customer, each become obligated to complete the payment of the purchase price. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed. If for any reason we are able to stop the order before shipment, and at our discretion, we may allow the order, or portion of an order to be canceled with a cancellation fee equivalent to our damages (which is the greater of 45% restocking fee or our lost profits on the sale of the merchandise) plus actual shipping charges (if order has already shipped). This fee helps to defer the product cost and freight charges. All Upholstered Product such as couches, sofas, arm chairs, loveseats, mattresses, sleepers and chairs cannot be cancelled at anytime whatsoever. No Exceptions. All delivered product that is received in good condition is non-returnable; no exceptions.
When the product is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will treated as an unauthorized cancellation of your order, subject to the greater of 1) a cancellation fee of 45% of your order plus actual shipping charges or 2) actual damages incurred by the company which includes additional shipping and restocking costs and lost company profits from the sale: 1) Refuse the delivery appointment of the items you ordered or 2) Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want or 3) Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s) or repairman, you decide you no longer want it and refuse delivery or 4) Refuse or return any product due to such variation in wood grain, glass color or overall color. Wood products do vary in grain. Wagle does not guarantee, nor does the manufacturer guarantee that the grain and/or coloring will be consistent on any item or group of items.
All products (unless noted on our site) are sold with the full manufacturers warranty. Extended warranties are sometimes offered directly through the manufacturer; please contact them if you are interested. All returned items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies or damages could result in a delay or partial forfeiture of your credit. All returned items arising from a cancellation approved by Wagle, are subject to a cancellation fee equivalent to our damages (which is the greater of 45% restocking fee or our lost profits on the sale of the merchandise) plus actual shipping charges (if order has already shipped). This fee helps to defer the product cost and freight charges. For any cancellations of products for which a discount was applied to shipping or which included Free Shipping, customers will be charged the normal outbound shipping costs to the customer as well as the return shipping costs plus our damages which is the greater of (45% restocking fee or our lost profits on the sale of the merchandise). Be sure to contact us with the tracking numbers. Please allow 2-4 weeks for credit processing.
COMMON CARRIER FREIGHT SHIPMENT MEHTHODS
We believe the best method of delivering product to our customers is to ship products directly from our manufacturers and suppliers to you. This system significantly reduces costs and expenses by removing the intermediate distribution layers. We transfer these savings on to you by offering you excellent pricing. If your order contains items from various manufacturers and suppliers, they may arrive on different days because they come from different parts of the country.
We ask that customers interested in knowing exact shipping fees prior to placing an order, contact us for a shipping quote. Please note that shipments to Canada WILL NOT INCLUDE Tariffs, Duties or Custom House Brokerage Charges. The customer is responsible for paying any and all of these fees. In the event a customer does not pay those fees and we are billed by our freight company for these charges, customer agrees to allow Wagle to charge the credit card for the balance or bill the customer for this amount. Once your order is ready to ship from the factory, we will contact you with a final order confirmation as well as a notification for payment regarding any remaining balance. Unless otherwise specified, this balance will be collected from the same method of payment used for your initial deposit.
STANDARD SELF SERVICE CURBSIDE DELIVERY
This is the service option you will receive if you choose the Free Shipping Option on our website. Cost: This shipping method is FREE for shipping in the Continental United States. Delivery Details: Our Delivery Service takes special care of your product--from the factory directly to your home. This type of service is least expensive and does not guarantee delivery to your door, but instead requires your assistance to off-load the product. Inside delivery and assembly are not included. Specifically, the delivery truck will park in front of your home and you will need to move the package off of the truck and into your home or building yourself. We suggest having a friend or family member with you to help. Packaging Details: The product will be left in the original packaging. Assembly: Not included and not an option with this service
FRONT DOOR DELIVERY
This is the service option you will receive if you choose the FRONT DOOR DELIVERY Option on our website. Cost: $99. This shipping method costs an additional $99 on top of the price for the product Delivery Details: Our Delivery Service takes special care of your product--from the factory directly to your Front Door or equivalent. If you live in a home with a garage, then the item will be left in your garage. If you do not have a garage, the item will be left in your front entrance. If you live in an apartment above the first floor, you may want to upgrade to Inside Delivery as the bottom of the stairs is considered equivalent to Front Door. Packaging: The item will be left in the original packaging. Assembly: Not included and not an option with this service. This type of service is least expensive and does not guarantee delivery to your door, but instead requires your assistance to off-load the product. Inside delivery and assembly are not included. Specifically, the delivery truck will park in front of your home and you will need to move the package off of the truck and into your home or building yourself. We suggest having a friend or family member with you to help. Packaging Details: The product will be left in the original packaging. Assembly: Not an option with this service
INSIDE DELIVERY AND PACKAGE REMOVAL
This is the service option you will receive if you choose the INSIDE DELIVERY AND PACKAGE REMOVAL Option on our website.
Cost: $149. This shipping method costs an additional $149 on top of the price for the product Delivery Details: Our Delivery Service takes special care of your product--from the factory directly to a room you choose inside of your home. This includes up to two flights of stairs (a flight is 4-15 steps). Let us know if you need additional flights.
Packaging: The delivery team will remove and dispose of all packaging. Assembly: The delivery team will unpack the product and provide up to 15 minutes of basic setup with no tools, such a setting pieces next to each other or on top of each other.
INSIDE DELIVERY AND ASSEMBLY
This is the service option you will receive if you choose the INSIDE DELIVERY AND ASSEMBLY Option on our website. Cost: $199. This shipping method costs an additional $199 on top of the price for the product Delivery Details: Our Delivery Service takes special care of your product--from the factory directly to a room you choose inside of your home. This includes up to two flights of stairs (a flight is 4-15 steps). Let us know if you need additional flights.
Packaging: The delivery team will remove and dispose of all packaging. Assembly: The delivery team will unpack the product and provide up to 30 minutes of Light setup with basic tools like screwing or bolting.
ADDITIONAL FREIGHT INSTRUCTIONS
Please note that all on-line orders will be processed with standard curbside shipping, unless otherwise selected when ordering. Should you desire to change your delivery method to Front Door Delivery or Inside Delivery, please be sure to e-mail us with your order number and inform us specifically of which one of the other three shipping options you prefer
As soon as your merchandise is ready, our Delivery Service will call you to arrange a delivery time. Deliveries are usually made between 8 AM and 5 PM, Monday through Friday (local time) and scheduled within a 4-hour time window. Please respond expediently to their inquiry as to what is the most convenient time for delivery. If you choose not to schedule your delivery within 10 days of the delivery agents initial contact, you will be billed for applicable storage fees based on the delivery agents current rates. A $100.00 fee will be charged if no one is available to receive the goods, and a re-delivery is required. After determining that your items will fit into your home, please clear a path to its final location. Shipping on all of our orders are FREE within the Continental United States. If you are shipping to Canada, Hawaii, or Alaska and would like to know any shipping fees prior to placing an order, we ask that you call us for an exact shipping quote. In addition, all shipments to Canada WILL NOT include any tariffs, duties or custom house brokerage charges and the responsibility for paying these charges will be the customer making the purchase. Sorry, but unless special arrangements are made, we cannot ship to P.O. Boxes. Many other items on this site are shipped via United Parcel Service or Fedex Ground. In some instances (like with overseas packages), it may be necessary to send a product by Insured Parcel Post (USPS) . Special and large product pieces are sent via common carrier (see Common Carrier Shipments above). Please inspect all goods for breakage immediately upon receipt. For any shipment which is not damaged that is refused without prior notification, you will automatically be charged the full shipping cost. Sorry, but unless special arrangements are made, we cannot ship to P.O. Boxes.
We believe the best method of delivering products to our customers is to ship products directly from our manufacturers and suppliers to you. This system significantly reduces costs and expenses by removing the intermediate distribution layers. We transfer these savings on to you by offering you excellent pricing. If you order one item with a different name, it is possible that the merchandise will be coming from different suppliers and manufacturers, as well as on different days because they ship from different parts of the country.
When ordering product, please read the text description carefully to confirm exactly what is included in your order. If it appears unclear, please contact us , so that we can provide you with additional information. Once an order is processed, the order cannot be canceled and cannot be returned or exchanged. We greatly appreciate your understanding! Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time.
Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. Wagle, Inc. is not responsible for such changes in availability or for any other inadvertent errors on our site. Most orders are processed the same day they are received. Products that are in stock are normally shipped within 1-2 Weeks. If an item is out-of-stock, we can usually provide the buyer with an estimate of availability. Due to the nature of our many products lines, many item lead times change throughout the year. Please consult with any of our Customer Service Representatives for exact product lead times. If shipment has been delayed for other reasons, we will try to notify customers as soon as possible, so that proper delivery arrangements can be made.
If the warranty does not cover replacement parts, or if it has expired, Wagle, Inc. can usually order parts for all of the products listed on this site. Please contact our sales department for more information. In the body of the email, please specify what parts are needed.
Lead Times: Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the best service possible for our customers, Wagle, Inc. reserves the right to make adjustments to product information and lead times due to changing market conditions, product discontinuations and manufacturer delays. Wagle, Inc. cannot be held responsible for delivery delays beyond estimated lead times.
Shipping Fee: Shipping on all of our products are FREE within the Continental United States. If you are shipping to Canada, Hawaii, or Alaska and would like to know any shipping fees prior to placing an order, we ask that you call us for an exact shipping quote. In addition, all shipments to Canada WILL NOT include any tariffs, duties or custom house brokerage charges and the responsibility for paying these charges will be the customer making the purchase. Sorry, but unless special arrangements are made, we cannot ship to P.O. Boxes.
Expedited Shipments:
We ship products with the least expensive shipping method by default to maximize value to our customers. We can, however, expedite some shipments via overnight, two-day or three-day delivery. Should you desire an expedited shipment, please contact us with exactly what you want to order, the quantity and the shipping address and we can provide you with you a quote for expedited shipment fees.
International Shipments:
Shipping is free only within the Continental United States. All shipments to other countries will be subject to additional shipping charges. Customers are responsible for all customs duties, VAT and other taxes imposed by their respective government. Our customer is directly responsible to pay such duties to their respective regulatory authorities. In case these duties are billed to us we reserve the right to charge the full amount of these taxes to our respective customer.
Individually Unique Items:
Several items on our site are handmade (ie, furniture, rugs and hand blown glass, some are even made by mouth), so as a result, each item is unique and may vary slightly from one another. While the image on our site will be exceedingly similar to that of the finished product, slight variations might be found. The color of the glass or rug or any other product will have the same primary colors, however the color pattern you receive might differ from that seen on the website, as the nature of manufacturing individually unique items makes it nearly impossible to replicate the same design twice. You agree that Wagle, Inc. will not be held responsible for such variations in color and/or glass pattern as that seen on the website due to the products differing from one another. The beauty of hand blown glass and individually hand made items is that no one in the world will have the same exact same item as you; it is an artistic piece. Furthermore, if glass or rug or other product patterns differ from that as represented on the website, Wagle, Inc. will not be held accountable.
Many items on our website come in produced batches. It is for this reason, that if you purchase more than one of the same product, it is entirely possible that one or more product will be a slightly different color, as it might not have come from the same batch. Wagle, Inc. works extremely closely with its vendors to minimize this from happening and if you purchase more than one of the same product, you will receive all of them in the very close finishes. You agree that Wagle, Inc. will not be held accountable for such variations in color as that seen on the website.
Attorney Fees: In any litigation, arbitration, or other proceeding by which one party either seeks to enforce its rights under this Agreement (whether in contract, tort, or both) or seeks a declaration of any rights or obligations under this Agreement, the prevailing party shall be awarded its reasonable attorney fees, and costs and expenses incurred.
Jurisdiction and Venue: You agree that any legal action brought against Wagle.com shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of orders made on the Wagle.com website shall be an appropriate federal or state court located in Orange County, California. Condition of Use - Wagle, Inc. ALL RIGHTS RESERVED
,br> The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Wagle, Inc. com indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Wagle, Inc. reserves the right to make changes to this site and these terms and conditions at any time.
Copyright and Trademark Notice
This site is owned and operated by Wagle, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Wagle, Inc. Copyright 1999-2007, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Wagle, Inc. or their respective content providers. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Wagle, Inc prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Wagle, Inc are registered trademarks, trademarks or service marks of Wagle, Inc. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Wagle, Inc. All other trademarks or service marks are property of their respective owners. The use of Wagle, Inc trademarks or service marks without Wagle, Inc. express written consent is strictly prohibited.
Disclaimer and Limitation of Liability as to products sold
All of Wagle, Inc. products are guaranteed against defects for 7 days from the date of the invoice. Except as expressly stated herein, Wagle, Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Wagle, Inc. site. Except as expressly stated herein, Wagle, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability Wagle, Inc. arising from any product sold on the Wagle, Inc. site shall be the price of the product ordered. In no event shall Wagle, Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Disclaimer and Limitation of Liability as to the Wagle.com website
Wagle, Inc. web site and the materials therein are provided as is. Wagle, Inc. makes no representations or warranties, either express or implied, of any kind with respect to the Wagle, Inc. site, its operations, contents, information or materials. Wagle, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Wagle, Inc., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Wagle, Inc. site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Wagle, Inc. is not responsible for the operation of or content located on or through any such site.
Sales Taxes
Wagle, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
Wagle, Inc. reserves the right at any time to modify, alter or update these policies, and the consumer agrees to be bound by such modifications, alterations or updates. However, if you have received confirmation of your order and changes have been made to policies in the meantime, your order will not be affected by any of the changes to our policies. In addition, Wagle, Inc. reserves the right to make adjustments or corrections to product information due to errors, changing market conditions, discontinuation of a product or typographical or photographic errors. Wagle reserves the right to refuse to process orders shipped to any address or placed through any credit card number at the sole and complete discretion of Wagle. Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Wagle will not be liable or responsible for any such inaccuracies, errors, changes or updates. Wagle reserves the right to change any price at which we offer goods or services and to correct any errors in the pricing contained on our website. We shall have no liability for any such changes or errors and are not bound to fulfill orders at old or erroneous prices. Wagle, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Wagle, Inc. shall immediately issue a credit to your credit card account in the amount of the charge. Wagle has attempted to accurately depict the products offered on our website. However, because the depiction of a product is dependent on your computer monitor, Wagle cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Actual colors of products may also differ depending upon your monitor and Wagle is not responsible if the actual product color does not match the color on your monitor. If you have any questions, please contact customer service. We appreciate your stopping by and should you have any comments or suggestions, please contact us. Happy Shopping!